Shipping and delivery
Orders shipped to supported destinations except Iceland, Norway, Cyprus, Lebanon, Puerto Rico, and the U.S. states of Alaska and Hawaii qualify for free shipping with no minimum order value. For those exception destinations, Fast Shipping (UPS/DHL Express/Fedex): 5-7 days is available. The charge is EUR 100 per item, and the checkout currency is shown at checkout.
How long does delivery take?
Order preparation usually takes 1–14 working days; customized items may take longer. Add the transit estimate for the selected shipping method after dispatch. Estimates are not guaranteed arrival dates. See our Shipping Policy for details.
Can I track my order?
After dispatch, we email tracking information. Use your tracking number on the carrier’s website or our Order Tracking page. For an update, contact [email protected] with your order number.
Are customs charges included?
Taxes collected with your order are shown at checkout. Customs or carrier charges collected separately are not included unless expressly stated for your order. We do not promise a fixed customs amount or tariff-free delivery for every shipment. See our Shipping Policy.
Orders already dispatched
For returned orders or cancelled orders that have already been dispatched, additional shipping charges are non-refundable. See our Returns & Refund Policy for the applicable return terms.
Shipping Policy · Returns & Refund Policy
About Returns and Refunds
1. Can I cancel my order?
Yes, you can cancel your order free of charge within 24 hours. Please email us at [email protected] your order number and invoice, we will confirm and get back to you within 24 hours.
2. Do I have to pay for return shipping?
Yes, if the return is caused by non-quality issues (including but not limited to colour, size, inappropriate style, personal reasons ......), the return shipping fee will be borne by you. The actual amount may vary from one carrier to another.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected]
4. What if I receive a damaged product?
In case you have received a damaged item, please email us at [email protected] within 24 hours of delivery and attach clear pictures of the damage. We will give you a perfect solution as soon as possible.
>> Please see our Return & Refund Policy for more details.
About Product
1. Are the lights dimmable?
Dimming compatibility depends on the fixture, driver, bulb and dimmer. Check the specifications for the exact product and variant you intend to order. If compatibility is not stated, contact us before purchasing; not every model can be converted to a dimmable version.
2. Can I have a longer cable?
Before ordering, ask whether a longer cable is available for the product. Confirm the available length and any additional charge with us; cable extensions should not be assumed to be included.
3. Is the rated voltage of the luminaire compatible with my country/region?
Check the rated voltage listed for the specific product and variant against your local power supply. Do not assume that the voltage changes with the delivery country. If the specification is missing or unclear, contact us before ordering.
